Let’s review the basics truths about a parts business and how it should operate.
- Ship every part that was ordered today
- Find every part that was ordered today
- Trans ship every backorder received today
- Put away all stocks received today
And do all of these BEFORE you go home for the day. And do this every day.
Many parts businesses have lost their sense of urgency. The customer needs to believe deeply that the business that they have given to the dealer will be treated at an extremely high level of priority. If not the number one priority certainly very near to it.
This is a return to the basics of the business. Too often we overlook the basics. The time is now.