A Blog from Ron Slee

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Training Thoughts

With the new business, Learning Without Scars, I wanted to clarify some points regarding the learning options we are presenting.

We start with Webinars. These webinars are intended for everyone in the department and anyone else who has interest in the particular subject. These are intended to transfer knowledge to the attendee. In 2015 we offer the following webinars; fifteen for the parts business, fourteen for the service business, five for the product support selling business, and six for parts and service marketing.

The next level of training is the Internet Based Self-Study Program. These programs are intended for the individuals in your business who you have selected as potential management or supervision. Of course they are also offered as a tool for anyone to learn the subject matter.This is for the leaders of today but more importantly for the leaders of the future. We are starting with one parts self-study program and one service self-study program in September 2014 and then will roll out two additional self-study programs every two months until we have reached our goal. We are aiming to produce internet self-study programs as follows; four parts programs, four service programs, three product support selling and three parts and service marketing.

The classroom classes will continue to be the finishing school. Anyone who has gone through the internet based self-study and scored highly enough can move right into the second level. We offer the following classes; three parts, three service, one product support selling and one parts and service marketing.

I look forward to seeing you at one of more of the learning options we have put together for you.

The time is now

Service Work Order Process February 19th 12:00 Noon

The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. During this webinar we will take you through the complete process from the “Service Request” up to and including the Invoicing of the finished job. The process is not complicated but there are a lot of details which is mishandled will not satisfy either the customer or the dealership.

The only group within an equipment dealership that allows a business to differentiate itself from the competition in the market is the Service Department. Yet the typical dealership leaves the service Department and the dealer business system to establish the methods to be used. This webinar addresses the complete process from labor posting to outside purchases; from ordering parts to returning them; from introducing the structure of the job to the scheduling of work. We will address them all.

The individual elements will be covered in complete detail in further webinars but the basic structure to employ will be detailed in this session. You will be able to return to your work and review how your structure relates to these “Best Practices” and begin the transformation of the department from a place where repairs and maintenance are performed to a productive, high quality, and safe service shop. This is the type of work order process that attracts talented people to work within it and retains customers who use it.

The time is now.

2013 in review

The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.

Here’s an excerpt:

A San Francisco cable car holds 60 people. This blog was viewed about 2,000 times in 2013. If it were a cable car, it would take about 33 trips to carry that many people.

Click here to see the complete report.

Learning Without Scars – Webinar Product Offerings

We are in the process of developing the following webinar products. These products will be rolled out in September with the full complement available January 1, 2015. These will be GoToMeeting type offerings administered by the staff of Learning Without Scars.

We would appreciate any comments or thoughts you can provide to assist us in making Learning Without Scars “YOUR GO TO” learning source for webinars. What are we missing? What would you like us to add to the offerings?

We are developing these products to be useful across the construction equipment market, the truck equipment markets, the trailer markets, the light industrial equipment markets, the lifting, crane, markets, the material handling markets, the on highway trucking, power generation and the engine and component markets. In other words any aspect of the capital goods industries covering Industrial machinery and equipment.

The List

Parts Department

  • TeleSelling
  • Basic Inventory Control
  • Warehousing
  • Pricing
  • Instore Merchandising
  • Purchasing & Expediting
  • Best Practices
  • Standards of Performance
  • Overcoming Objections
  • Campaigns and Promotions
  • Basic Management
  • Buyers Needs
  • Make it Matter
  • Basic Finance

Service Department

  • Inspections
  • Work Order Process
  • Labor Rates
  • Service Organization
  • Labor Efficiency
  • Flat Rate/Standard Times
  • Shop Floor Scheduling
  • Standards of Performance
  • Best Practices
  • Basic Finance
  • Basic Management
  • Leveraging Service Assets
  • Make it Matter
  • Maintenance Programs

Product Support Selling

  • Successful Selling Part #1
  • Successful Selling Part #2
  • Overcoming Objections
  • Customer Retention

Parts & Service Marketing

  • Market Segmentation
  • Territory Development
  • Customer Retention
  • Product Knowledge
  • Compensation Programs

The time is now.


News Bulletin

To Whom It May Concern
We have just updated our business page and I wanted to give you a heads up. This is a “fresh” statement of where we are as a group and where we are going. I am as excited now, and as motivated today, as I have been at any previous time in my forty five years working in the Industry. I am truly blessed

Our consulting business is winding down. I am not aggressively soliciting business like I once did but will be dealing with requests on a one to one basis. As long as there is interest in my skills and experience I will be more than happy to

The Learning business is becoming a much more prominent focus for my time. We are excited about our new venture Learning Without Scars and using all the current technology to bring our learning products to the market worldwide. We will be offering ten classroom seminars, forty webinars and ten internet based self-study programs in fifteen different languages. We will be moving to having a YouTube channel and developing a series of streamed products for use by everyone in fifteen languages as well. All of this is being done with a new web page as well. We are working with a terrific partner on this project. Brian Shanahan of “shanahandesign” is the gentleman we have selected to do this work. I am extremely pleased to have found Brian as he does wonderful work. Thank you Brian

Insight Institute which has been the platform for the traditional Twenty Group business is being replaced with a new and improved technology driven product. I am hopeful this new model will become the new standard for twenty group operations in the coming years. The new model in conjunction with products such as Skype and GoToMeeting will allow a much more cost effective operating model for all twenty groups. This new product is being developed in conjunction with Foresight Intelligence. Dale Hanna, is the CEO and founder of Foresight Intelligence. Dale and I are putting the finishing touches on what we believe will produce strong value to dealers in assisting them to be all that they can be. I am so pleased to have found a man such as Dale. His perspectives and experiences and skills are just what the doctor ordered to allow us to develop this new product.

Our new offering will be on a complimentary and confidential basis.dealer will be able to sign on to a “DEALER FITNESS” model and enter their information into the “DEALER FITNESS” model. Once the data is entered they will receive a “FIRST PASS” response which will report on the key management measures for each of the five major departments within a dealer. This “FIRST PASS” will show each management measure using a “button” type graphic with a color code to recognize their level of performance against the “FORESIGHT-INSIGHT” standards. These standards have been developed from our consulting business over the past thirty five years working with well over 1,000 different dealers around the world. The dealer then can then go and make the necessary changes in their business without anything further. If however, they want assistance, with the click of a button they will be directed to the “FAIR OPTIONS” page. This will be a menu of “TIPS.” Each TIP leads to an plan of action and implementation process for improvement of that particular measure. Each one of the TIPS is a tried and true example of the consulting work I have been doing for the past thirty five years. If the dealer wants further assistance then there is a further option available. We have developed a network of “ACES.” Each ACE is a retired senior executive from a dealership who still has the interest and energy to continue working in the Industry just not on a full time basis. Dale and I are very excited about this new offering

I hope that you will find this news as exciting as I do in providing you with it and look forward to continuing to be a part of your team in Product Support.

The time is now

Groundhog Day, Superbowl Sunday, and My Book on Kindle!!!


She did it! My daughter’s book is now available on Kindle. Please hop over to Amazon and give it a read. Way to go, kiddo!

Originally posted on bellesmots2000dotcom:

I’m on tenterhooks here. My Broncos are playing the Seahawks this afternoon. I have so many people who are near and dear to me who live in Seattle these days, I’ll probably have to absent myself from social media for the duration of the game. :)

It may be Superbowl Sunday, but I am jumping around and completely excited because my ebook listed on Kindle TODAY!!!!


I know I’m not on any bestseller lists, and I know I am just starting this journey, but I feel so thrilled, every moment. This has always been my dream. Now I am living it.

I hope this Sunday brings victory to the Broncos, and rest and peace to all of you!

Happy Sunday Funday, and thank you for reading. Blessings to you all…

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Saturday, We Get Published!

Originally posted on bellesmots2000dotcom:

For those of you who do not know this, my partner, “Lara Croft the Tumour Raider” (haha) is Greek. Every month, on the very first day of the month, she and her entire family wish everyone “Kalo Mina.” Translated into English, this means “good month.” Or, maybe I’m mistranslating, and it should be the entire phrase “have a good month.” I don’t know, I speak French, not Greek.

Last month, on the 1st, I published my poetry collection. To all of you who have read it, I thank you! Today, I published my novel, “Blessings.” It’s scary. For those of you who follow me on Twitter (@bellesmots), I write a small poem – called #micropoetry – daily. There were several days where I wrote about nightmares and creepy, spooky stuff. That was all because I was writing my own supernatural mystery novel, and I was scaring myself.

Lara found it…

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2013 in review

The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.

Here’s an excerpt:

A San Francisco cable car holds 60 people. This blog was viewed about 2,000 times in 2013. If it were a cable car, it would take about 33 trips to carry that many people.

Click here to see the complete report.

Last chance for Service Webinars in 2013

Don’t forget the webinars Tuesday and Wednesday the last opportunity for 2013

Labor Efficiency, Standard Jobs/Flat Rating, Shop Floor Scheduling, Standards of Performance.

Four content filled hours of learning. Check out www.rjslee.com for more information. To register go to aednet.org.

The time is now.


Parts Webinars

Don’t forget the webinars offered this coming week, the last of 2013. Instore Merchandising, Expediting and Purchasing, Best Practices, and Performance Standards. A one hour of cost effective concentrated learning opportunity. Check it out at either www.rjslee.com under the learning tab or at www.aednet.org.

The time is now.

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