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Parts Department Efficiency Gains through Repair Options Guest writer Ron Wilson talks about how the use of parts kits can benefit your business in, “Part Department Efficiency Gains Through Repair Options.” Four-part series relating to Repair Options offerings: Expand Product Support Offerings with Repair Options Parts Department Efficiency Gains through Repair Options Service Department Efficiency […]
Labor Efficiency – WS5 Efficiency and quality are the two most important performance measures for supervision of a service department. How you measure labor efficiency leads you to be able to manage labor efficiency. The detailed definitions and calculations as well as tried and true methods to achieve high labor efficiency are the hallmarks […]
There has been considerable interest in the labor efficiency subject. Next Monday at 9:00 Pacific there is a webinar on this very subject. You can register on our website at www.rjslee.com or directly at the AED. See you there. The time is now.
Many ask the question “how can I get technicians to be more efficient with their labor hours”. I suggest that having proper supervision is the best way to get each and every technician to be more efficient. Imagine if you will that you had one good supervisor for every eight shop technicians. (I know that […]
Service Departments the world over are concerned about efficiency and effectiveness. There is a very easy method in which we can measure and manage the labor we offer to the marketplace. There are two critical pieces of information from which we must start. The first is called Gross Profit Potential and the second is the […]
Coaches Corner v.02.23.2023 Guest writer and Coach Floyd Jerkins addresses behavioral sales metrics for coaching equipment industry sales teams for Coaches Corner v.02.23.2023. Every dealership organization is at a different place in time with the diagnosis of their sales teams and processes. The size of complex and level of operational sophistication are factors. Many times, […]
John Anderson has LOST it. He now has an “online chat” buddy. Guest writer John Anderson continues to educate readers about AI in “John Anderson has LOST it. He now has an “online chat” buddy.” John asked a question about himself: John Andersen is a retired executive from CDK Global and one of the original […]
The New Style of Leadership is a Developmental Process After a brief hiatus, guest writer and coach Floyd Jerkins is back with a new blog for our Coaches Corner: The New Style of Leadership is a Developmental Process. What’s the most important asset in your business? If your reply is about the facility or the […]
ChatGPT and the Dealer Network Managing Director Ron Slee writes this week about the positives of all of the easily accessible artificial intelligence programs available today with “ChatGPT and the Dealer Network.” The advent of advanced language models like OpenAI’s ChatGPT has brought about a change in basic assumptions in the way businesses operate. In […]