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Putting People Ahead of Profits. Our founder Ron Slee has spent the last several weeks looking at how people make money. These thoughts have led to tonight’s blog post: putting people ahead of profits. For some time now, those regular readers of our blogs and listeners to our Podcasts have noticed my focus on customer […]
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, and other well-known […]
Maximizing Profits Through Spend Management Tonight, we are pleased to introduce our readers to our new guest writer, Jennifer Albright. In her first post, Jennifer educates readers on maximizing profits through spend management. But first, allow us to introduce Jennifer Albright in her own words: My start in Procurement began unexpectedly with a temporary position, […]
3 Reasons Your Business is Not Profitable – Part 2 In Part 2 of his blog series, guest writer Bruce Baker continues to break down the 3 reasons your business is not profitable, and what to do about it. REASON #2: Not Understanding the Flow of Money It’s reportedly unhealthy for people not to breathe in […]
3 Reasons Your Business is Not Profitable – Part 1 In this first of a two-part series of guest blogs, Bruce Baker shares with us 3 reasons your business is not profitable. The real truth is that there is NO REASON why you should be working so hard and seeing little return from all your […]
Magic words: increase profits. Service Management is a very simple term to cover the many variables it contains: planning, organization, customer retention, job descriptions, praise, criticism, time management, personnel management. I could go on with this list, as the Service Management includes so much within the Dealership. With so many moving parts, how can you […]
Artificial Intelligence – AI and Learning Without Scars At Learning Without Scars, we are usually ahead of the curve when it comes to technology. Our curriculum designer, Caroline Slee-Poulos, likes to joke that we were on Zoom before it was “cool.” When it comes to AI, the situation is the same. Ron Slee is giving […]
Zintoro’s Foundation Guest writer Steve Clegg details “Zintoro’s Foundation” and how AI can be a valuable tool for business analysis. This kicks off a focus on AI for his next blog posts. An equipment dealer’s business is driven by Each Customer’s Transactions, Expectations & Experience. The result of these interactions is responsible for the dealer’s […]
Managing the New Machine Sales Pre-Delivery Inspection Process. This week is all about logistics, with guest writer Ron Wilson writing about “Managing the New Machine Sales Pre-Delivery Inspection Process.” While my wife and I were sitting in a car dealership and listening to the salesperson explain there is a delay in completing the pre-delivery inspection, […]