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Call Reporting Virtual Selling Tips related to Vital Selling Regimens, by Don Buttrey, President of Sales Professional Training, Inc. Today, Don shares with us the importance of Call Reporting in Customer Relationship Management. Let me discuss some items requiring more discipline and attention in this “Virtual” world we are living in today. Call Reporting If […]
The Underappreciated Foundation Guest writer John Anderson reminds us that the only constant is change. In “The Underappreciated Foundation,” we take a look at technology and innovation, and the Dealer Management System. In the ever-evolving landscape of technology and business systems, observing the new wave of arrivals is always fascinating. In an environment where change […]
Artificial Intelligence – AI and Learning Without Scars At Learning Without Scars, we are usually ahead of the curve when it comes to technology. Our curriculum designer, Caroline Slee-Poulos, likes to joke that we were on Zoom before it was “cool.” When it comes to AI, the situation is the same. Ron Slee is giving […]
Top Lead Generation Tips for Equipment Dealers Guest writer Debbie Frakes brings a practical issue to the forefront with this week’s blog post, “Top Lead Generation Tips for Equipment Dealers.” Lead generation is one of the most important tasks for equipment dealers. The process of finding people to work with ultimately boils down to locating […]
The Bucket Game: Navigating the Pitfalls in Service Management Guest writer Jim Dettore walks us through the ways in which we use different metaphorical buckets to juggle our financial reporting in, “The Bucket Game: Navigating the Pitfalls in Service Management.” In the complex world of service management, the “Bucket Game” has become an all-too-familiar practice. […]
Types of Purchases: Understand What Your Customers Are Buying Guest writers Debbie Frakes and Steve Clegg take a look at customer behavior in this week’s blog post, “Types of Purchases: Understand What Your Customers Are Buying.” To market your business effectively, it’s important to understand which products and services your customers buy most often and […]
A Changing Mindset on Training: Activate the “Hidden Workforce” Guest writer Ed Gordon comes back this week with valuable advice on employee development in, “A Changing Mindset on Training: Activate the ‘Hidden Workforce.’” At long last, there are signs that companies are increasing employee training and participating in talent development programs. Why is this finally […]
Safety Lessons: From Social Media and Complacency Guest writer Bill Pyles joins us this week with a blog that doubles as an OSHA Consultation in “Safety Lessons: From Social Media and Complacency.” In my opinion, there are two serious threats to the safety of workers regardless of the industry you’re in. They are social media […]
New Leadership Guest writer Sonya Law returns this week with the Human Resources perspective in “New Leadership.” New Leadership: It’s time to expand our definition of what makes a great leader! According to Harvard Business Review: “Leadership is a conversation” It is less about issuing and taking orders than about asking and answering questions” which […]