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How Has the Internet Changed the Role of Education? In this week’s post on Lifelong Learning, our Founder, Ron Slee, takes a deep dive into the worldwide web with, “How Has the Internet Changed the Role of Education?” The Internet is transforming education by changing the way students learn and the way teachers teach. This […]
Preventative Maintenance Agreements: A Great Thing Deserves Great Execution Guest writer Dale Hanna continues his writing on preventative maintenance with this week’s blog post – “Preventative Maintenance Agreements: A Great Thing Deserves Great Execution.” In our last blog, Preventative Maintenance Agreements – A Necessary Hero, we spoke about the important contributions PM agreements can make to […]
Is the Preventative Maintenance Business Part of Your Business Plan? Guest writer Bill Pyles writes this week’s blog post on preventative maintenance: is the preventative maintenance business part of your business plan? I sure hope the answer is a resounding yes! The PM business adopted by OEM equipment dealers goes back to the 1980s and […]
Are you afraid of your dealer business system? Guest writer Chris Kohart Tackles our reluctance to update the software systems we use in “Are you afraid of your dealer business system?” Dealerships invest heavily in people and the infrastructure to support the business, so why do so many dealers still utilize antiquated software solutions to […]
The Importance of Service Guest writer Mets Kramer is back with a new blog post for us. Read on to learn about The Importance of Service. Over the past few months, I’ve been travelling to visit numerous dealers all over the US and Canada. During my visits we tend to have long conversations on the […]
Equipment Sales in the ‘On Demand’ Age Guest writer Alex Kraft Started as an equipment salesperson for Flagler Construction Equipment (Volvo heavy dealer in Florida) in 2004. Tonight he brings his expertise here on the topic of managing equipment sales in the “on demand” age. Selling equipment used to be so easy. Or that’s what […]
Likes and Dislikes Founder and Managing Member Ron Slee talks about the significance of like and dislikes when highlighting the ways we listen to our customers. We Listen to our Customers. We are all in the customer service business. Everyone that I know and have worked with is in a constant state of asking for […]