All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).
You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.
How Do Sales and Merchandising Skills Affect Parts Profitability
Understanding how do sales and merchandising skills affect parts profitability is essential for any dealership or service operation aiming to improve margins. Many parts departments focus heavily on inventory levels and pricing, yet overlook the direct influence of human skills and product presentation. In reality, sales expertise and merchandising strategy are often the deciding factors […]
Top 7 Trends Transforming Dealer Training and Workforce Development in 2026
The dealer workforce training trends 2026 are reshaping how dealerships build skilled, adaptable teams. As industries evolve with digital transformation, dealerships must rethink how they train technicians, parts specialists, and service professionals. Traditional training methods are no longer enough. Today, businesses rely on flexible learning systems, data-driven tools, and continuous development strategies. Organizations like Learning […]
5 Ways Targeted Skill Assessments Improve Employee Retention in Parts & Service Teams
Skill assessments employee retention strategies are becoming essential as employee turnover remains one of the biggest challenges facing parts and service teams today. Skilled technicians, parts specialists, and service advisors are in high demand, and losing even one experienced employee can disrupt operations and reduce profitability. This is where targeted assessments play a critical role. […]
Service Management CSA: Bridging the Gap Between Leadership and Service Excellence
Understanding how Service Management CSA improves leadership is essential for organizations aiming to achieve consistent service excellence. In today’s competitive environment, leadership is no longer just about authority. It is about guiding teams, improving performance, and aligning service delivery with business goals. Service Management CSA, as emphasized by Learning Without Scars, acts as a structured […]
Rethinking Performance Reviews: A Development Focused Approach to Growth
Performance reviews don’t have to be stressful, transactional, or focused on what went wrong. When done right, they can become one of the most powerful tools an organization has to support employee growth, align expectations, and build long‑term capability. Our Annual Job Function Performance Review is designed with exactly that goal in mind. Rather than […]
AI Is Redefining Customer Experience—Not Just Improving It
Artificial intelligence is no longer a future concept or a niche capability. It represents a once‑in‑a‑generation technological shift, and its impact is already visible across every major industry. What makes this moment different isn’t just the power of AI—it’s the way it’s fundamentally reshaping customer expectations. AI doesn’t simply make existing experiences faster or cheaper. […]