Be on the Lookout! #MondayBlogs

For those of you who follow this blog, you know we have been hard at work with xFinigen Media Productions to create our learning videos.  These videos serve to complement the existing online courses found on our website.

This week, I want to invite you to subscribe to our Vimeo channel at  You’ll see each video release as it happens, and be the first to know what’s new in our world of 21st Century employee training.

The time is now.

Friday Filosophy #2016-18

This week ends with Mother’s Day so we will celebrate our mothers, grandmothers, wives and children who are mothers just a couple of days early in this Friday Filosphy #2016-18.


God could not be everywhere, and therefore he made mothers.

Rudyard Kipling


All that I am, or hope to be, I owe to my angel mother.

Abraham Lincoln


Mother is the name for god in the lips and hearts of little children.

William Makepeace Thackeray


It may be possible to gild pure gold, but who can make his mother more beautiful?

Mahatma Gandhi


Motherhood. All love begins and ends there.

Robert Browning


A mother’s arm are made of tenderness and children sleep soundly in them.

Victor Hugo


The most important thing a father can do for his children is to love their mother.

Theodore Hesburgh


Children are the anchors that hold a mother to life.



The heart of a mother is a deep abyss at the bottom of which you will always find forgiveness.

Honore de Balzac


When your mother asks, “do you want a piece of advice?” it is a mere formality. It doesn’t matter if you answer yes or no. You’re going to get it anyway.

Erma Bombeck


The time is now.

Friday Filosophy #2016-1

Today, in our Friday Filosophy #2016-1 I want to focus first on learning. We are undergoing a complete makeover, a radical one, in our learning business. We are converting everything to internet based learning.

We are creating programs we call Learning: On Demand which will cover 60 plus internet based self-study programs on specific subjects. These programs will replace our live webinars.

We are also in the process of developing the Virtual Classroom programs. These programs will replace the actual classroom seminars we have been conducting for the past twenty years. 2016 will be the last year we offer the live classroom as a learning format. The Virtual Classroom will offer 14 plus specific learning products. They will all have CEU available.

Let me start then with some quotes on Education and Learning.

Education is the most powerful weapon which you can use to change the world.

Nelson Mandela


The function of education is to teach one to think intensively and to think critically. Intelligence plus character – that is the goal of true education.

Martin Luther King


Education is wasted on the young.

Albert Schweitzer


The tools of education are bitter but the fruit is sweet.



Education is the movement from darkness to light.

Allan Bloom


Education is learning what you didn’t even know you didn’t know.

David J Boorstin


Develop a passion for learning. If you do, you will never cease to grow.

Anthony J D’Angelo


And now for our Friday Filosophy.

Change your opinions, keep to your principles; change your leaves keep intact your roots.

Victor Hugo


The leader has to be practical and a realist, yet must talk the language of the visionary and the idealist.

Eric Hoffer


It is not enough to take steps which may someday lead to a goal; each step must be itself a goal and a step likewise.

Johan Wolfgang von Goethe


Forgiveness is a virtue of the brave.

Indira Gandhi.


The time is now

Friday Filosophy #2015-32

Last week I ended with some quotes from Charles Handy.   This week, for Friday Filosophy #2015-32 we will be reading quotes from Peter Drucker.

If any of you would like to send me your favorite quotes we will make a compilation of them for a future post. Thanks for your help.

Doing the right thing is more important than doing the thing right.

If you want something new, you have to stop doing something old.

There is nothing quite so useless as doing with great efficiency something that should not be done at all.

What gets measured gets improved.

Results are gained by exploiting opportunities, not by solving problems.

So much of what we call management consists of making it difficult for people to work.

People who don’t take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.

Meetings are by definition a concession to a deficient organization. For one either meets or one works. One cannot do both at the same time.

Long range planning does not deal with the future decisions, but with the future of present decisions.

Management is doing things right. Leadership is doing the right things.


The time is now.

Friday Filosophy #2015-19

For our Friday Filosophy #2015-19 we are tacking economic concepts and thoughts from a great thinker.

The Great Depression, like most other periods of severe unemployment was produced by government mismanagement rather than by any inherent instability of the private economy.

If you put the federal government in charge of the Sahara Desert, in 5 years there’d be a shortage of sand.

The world runs on individuals pursuing their self-interests. The great achievements of civilization have not come from government bureaus. Einstein didn’t construct his theory under order from a bureaucrat. Henry Ford didn’t revolutionize the automobile industry that way.

The most important single central fact about a free market is that no exchange takes place unless both parties benefit.

There’s no such thing as a free lunch.

The problem of social organization is how to set up an arrangement under which greed will do the least harm, capitalism is that kind of system.

Many people want the government to protect the consumer. A much more urgent problem is to protect the consumer from the government.

Well first of all, tell me, is there some society you know of that doesn’t run on greed? You think Russia doesn’t run on greed? You think China doesn’t run on greed? What is greed?

The greatest advances of civilization, whether in architecture or painting, in science or literature, in industry or agriculture, have never come from centralized government.

We have a system that increasingly taxes work and subsidizes nonwork.

So the record of history is absolutely crystal clear. That there is no alternative way, so far discovered, of improving the lot of the ordinary people that can hold a candle to the productive activities that are unleashed by a free enterprise system.

Inflation is taxation without legislation.

Indeed, a major source of objection to a free economy is precisely that it …. Gives people what they want instead of what a particular group thinks they ought to want. Underlying most arguments against the free market is a lack of belief in freedom itself.

The government solution to a problem is usually as bad as the problem.

The only relevant test of the validity of a hypothesis is comparison of prediction with experience.

The black market was a way of getting around government controls. It was a way of enabling the free market to work. It was a way of opening up, enabling people.

Universities exist to transmit knowledge and understanding of ideas and values to students not to provide entertainment for spectators or employment for athletes.

And I will close with this one.

And what does reward virtue? You think the communist commissar rewards virtue? You think a Hitler rewards virtue? You think, excuse me, if you’ll pardon me, American presidents reward virtue? Do they choose their appointees on the basis of the virtue of the people appointed or on the basis of their political clout?

A few of the wonderful thoughts from Milton Friedman. We miss his perspective very much, don’t we?

The time is now.

Friday Filosophy #2014-37

If you are doing your best, you won’t have any time to worry about failure.

H. Jackson Brown Jr.


Be kind, for everyone you meet is fighting a hard battle.



Keep in mind that neither success nor failure is ever final.

Roger Ward Babson


Champions aren’t made in gyms. Champions are made from something they have deep inside a desire, a dream, a vision. They have to have the skill and the will. But the will must be stronger than the skill.

Muhammad Ali

The time is now…

Training Thoughts

With the new business, Learning Without Scars, I wanted to clarify some points regarding the learning options we are presenting.

We start with Webinars. These webinars are intended for everyone in the department and anyone else who has interest in the particular subject. These are intended to transfer knowledge to the attendee. In 2015 we offer the following webinars; fifteen for the parts business, fourteen for the service business, five for the product support selling business, and six for parts and service marketing.

The next level of training is the Internet Based Self-Study Program. These programs are intended for the individuals in your business who you have selected as potential management or supervision. Of course they are also offered as a tool for anyone to learn the subject matter.This is for the leaders of today but more importantly for the leaders of the future. We are starting with one parts self-study program and one service self-study program in September 2014 and then will roll out two additional self-study programs every two months until we have reached our goal. We are aiming to produce internet self-study programs as follows; four parts programs, four service programs, three product support selling and three parts and service marketing.

The classroom classes will continue to be the finishing school. Anyone who has gone through the internet based self-study and scored highly enough can move right into the second level. We offer the following classes; three parts, three service, one product support selling and one parts and service marketing.

I look forward to seeing you at one of more of the learning options we have put together for you.

The time is now

Service Work Order Process February 19th 12:00 Noon

The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. During this webinar we will take you through the complete process from the “Service Request” up to and including the Invoicing of the finished job. The process is not complicated but there are a lot of details which is mishandled will not satisfy either the customer or the dealership.

The only group within an equipment dealership that allows a business to differentiate itself from the competition in the market is the Service Department. Yet the typical dealership leaves the service Department and the dealer business system to establish the methods to be used. This webinar addresses the complete process from labor posting to outside purchases; from ordering parts to returning them; from introducing the structure of the job to the scheduling of work. We will address them all.

The individual elements will be covered in complete detail in further webinars but the basic structure to employ will be detailed in this session. You will be able to return to your work and review how your structure relates to these “Best Practices” and begin the transformation of the department from a place where repairs and maintenance are performed to a productive, high quality, and safe service shop. This is the type of work order process that attracts talented people to work within it and retains customers who use it.

The time is now.

2013 in review

The stats helper monkeys prepared a 2013 annual report for this blog.

Here’s an excerpt:

A San Francisco cable car holds 60 people. This blog was viewed about 2,000 times in 2013. If it were a cable car, it would take about 33 trips to carry that many people.

Click here to see the complete report.

Learning Without Scars – Webinar Product Offerings

We are in the process of developing the following webinar products. These products will be rolled out in September with the full complement available January 1, 2015. These will be GoToMeeting type offerings administered by the staff of Learning Without Scars.

We would appreciate any comments or thoughts you can provide to assist us in making Learning Without Scars “YOUR GO TO” learning source for webinars. What are we missing? What would you like us to add to the offerings?

We are developing these products to be useful across the construction equipment market, the truck equipment markets, the trailer markets, the light industrial equipment markets, the lifting, crane, markets, the material handling markets, the on highway trucking, power generation and the engine and component markets. In other words any aspect of the capital goods industries covering Industrial machinery and equipment.

The List

Parts Department

  • TeleSelling
  • Basic Inventory Control
  • Warehousing
  • Pricing
  • Instore Merchandising
  • Purchasing & Expediting
  • Best Practices
  • Standards of Performance
  • Overcoming Objections
  • Campaigns and Promotions
  • Basic Management
  • Buyers Needs
  • Make it Matter
  • Basic Finance

Service Department

  • Inspections
  • Work Order Process
  • Labor Rates
  • Service Organization
  • Labor Efficiency
  • Flat Rate/Standard Times
  • Shop Floor Scheduling
  • Standards of Performance
  • Best Practices
  • Basic Finance
  • Basic Management
  • Leveraging Service Assets
  • Make it Matter
  • Maintenance Programs

Product Support Selling

  • Successful Selling Part #1
  • Successful Selling Part #2
  • Overcoming Objections
  • Customer Retention

Parts & Service Marketing

  • Market Segmentation
  • Territory Development
  • Customer Retention
  • Product Knowledge
  • Compensation Programs

The time is now.