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Parts Department Class List

Tele-Selling

Basic Inventory Control

Warehousing

Pricing

Instore Merchandising

Purchasing & Expediting

Best Practices

Standards of Performance

Overcoming Objections

Campaigns & Promotions

Parts Marketing

Basic Management

Parts Segmentation

Buyer’s Needs

Make It Matter

Delivery Systems

Parts Customer Retention

Time Management

Basic Finance

Balanced Scorecard

Leadership

Change

The Art of the Possible

Activity Based Management

Parts Market Strategy

Parts Market Capture

Selling – Preparation

Selling – Presentation

Parts Territory Potential

Customer Loyalty

Coaching/Mentoring

Parts Upselling

Parts Making Money

Parts Organization

What’s Your Why

Parts Absorption

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Bundle Eligibility

All students who take Subject Specific bundle of 4 classes are eligible to earn 2 Continuing Education Credits (CEU’s).

You must score 80% or higher on ALL classes. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.

Eligibility

All students who take a Subject Specific class are eligible to earn 0.5 of a Continuing Education Credits (CEU).

You must score 80% or higher to obtain a passing mark for the class. This completion entitles you to receive a certificate of achievement. This certificate will also highlight the number of CEU’s you have earned.

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