Labor efficiency and labor quality are the two most important performance measures for supervision of a service department. The way in which you measure labor efficiency leads you to be able to manage labor efficiency. Detailed definitions and calculations, as well as tried and true methods to achieve high labor efficiency are the hallmarks of this program.
When employees are given specific direction the results are impressive. Without it, the results can be disastrous. Billing efficiency, or the amount of time that can be billed versus paid, is not the same as labor efficiency. Labor efficiency is owned by the technician, but is directly influenced by the methods used to schedule work by the first level supervisor. This brings together inspections, job segmentation, standard jobs coding, and standard job times. Fundamentals of scheduling then can be applied and allow the performance of the work by a service department to become predictable.
Finally, the elements that interfere with good labor efficiency are exposed and suggestions developed for each so that they can be overcome. The customer will benefit greatly from predictable completion dates which will be the “intended” consequence of this program for all service management and supervision.