Contributors

Learning Without Scars is thankful for our many contributors. They have added value to our clients and prospective clients through engaging and relative content including blog posts and podcasts.

Edward E. Gordon is the founder and president of Imperial Consulting Corporation in Chicago, has consulted with leaders in business, education, government and non-profits for over 50 years. As a writer, researcher, speaker, and consultant he has helped shape policy and programs that advance talent development and regional economic growth.

Gordon is the author or co-author of 20 books. His book, Future Jobs: Solving the Employment and Skills Crisis, is the culmination of his work as a visionary who applies a multi-disciplinary approach to today’s complex workforce needs and economic development issues. It won a 2015 Independent Publishers Award. An updated paperback edition was published in 2018.

Recent Blogs

Building a New Skilled Talent Decade

Job Shock: Part Six – The First Half

Job Shock, Part Five and a Talent RX

Podcasts

Danny Slusarchuk enjoys spending time with his family and being a productive member of the community. He serves on the Oklahoma Venture Forum (immediate past Chairman) and Oklahoma Innovative Technology Alliance boards. He leads the Oklahoma National Guard Defensive Cyberspace Operations Element. Danny founded Standards IT in 2012 and continues to be a managing partner at the headquarters in downtown Edmond. He has been recognized as 20 Edmond Business Leaders under 40 and was a recent Edmond’s Young Professional of the Year award recipient. Danny spoke most recently at the FBI’s Information Warfare Summit and has for 4 years running. This year he spoke at SECCON as well. He was a guest speaker for the Youth Leadership Edmond conference, 45th Field Artillery Brigade Honorable Order of Saint Barbara Dining Out. He was the keynote for Oklahoma Officer Candidate School Class 63.

Recent Blogs

Cyber Security Incident Response Planning

Podcasts

Dale Hanna has 20+ years of business system design and business intelligence experience.  He founded Foresight Intelligence in 2009 to help leading equipment dealers achieve operational excellence and a sustainable competitive advantage through effective use of real time KPI’s throughout the organization. Recently, Dale has added telematics to his passion and is enjoying the challenge of making oceans of disparate data useful to manufactures, dealers, rental companies, and end customers.  Dale obtained a BSEE degree in Electrical Engineering from Cornell University and has been engaged in many associations serving the equipment industry.

Recent Blogs

The Hidden Revolution in the Equipment Industry

Bruce Baker hold a Masters in Industrial Psychology and is a behavioural business strategist, coach, and change agent. He brings you a wide-ranging skillset in business operational design, planning, and execution, with significant success in leveraging the only growing capital asset a business has– its people.

With over 23 years of experience working with Fortune 50 and Fortune 500 companies in a wide variety of industries, Bruce focuses on working closely with anyone from new entrepreneurs, business owners, CEOs and their leadership teams.

Your time with Bruce will give you new and fresh insights as he rejects traditional methods of business coaching and consulting while providing you with a very unique and enlightening perspective on how to view and build your business. Bruce will work with you to see what your business is made of and then recognize and address its strengths and vulnerabilities, allowing it to grow with minimal or no risk at all.

Recent Blogs

Why Lean Manufacturing Doesn’t Work Today

The 6 Behaviours of Successful Business Owners

It’s Lonely, and I’m My Worst Enemy!

Podcasts

Emotional Intelligence - Accelerating Team Performance

Sonya Law, of SL Human Resources Consulting, received her Human Resources Degree from Deakin University and completed her Teaching Degree with Monash University and recently Masters Business (MBA) in 2018, providing opportunities to work and study abroad in Europe and Asia. Sonya has recruited 1,000’s of people and has a talent for getting the right people on the bus in the right seats and creating a positive inclusive workplace culture for many organization’s in the following industries, Telecommunications, Government, Pharmaceutical, Water Utilities, FMCG and more recently Mining and Construction for Sullair (Hitachi Group Company) where she achieved innovation award in 2020 for solving societies problems for social connectedness during the pandemic. In 2020 Sonya has returned to consulting to spread her wings and pursue her passion for consulting, to assist companies to develop their human resources and achieve cultural and strategic alignment and high performing organizations.

Recent Blogs

How Do You Build Trust with Your Employees?

How Critical is it to Review Employee Performance? Part One

Making Our Teams and Ourselves More Successful

Podcasts

Ross Atkinson spent his entire 33+ year career in the Heavy Equipment software marketplace with PFW/ADP/CDK. He was the architect and software designer for most of the applications in the rewrite of the core Dealer Management System called IntelliDealer. Having been in many roles with the Company from installation to ownership, he has first-hand knowledge of the system requirements of dealerships and the people who use it. His specialty is the ability to design and create solutions to ensure the best user software experience possible

Recent Blogs

Target Marketing

Empowering the Technician

Preventative Maintenance and the Service Agreement, Part 2

Ryszard Chciuk spent the first half of his professional life working for Hydrobudowa-6 SA. At that time, it was one of the biggest construction companies in Poland. He was responsible for technical availability of all kinds of heavy construction machines and equipment, mobile cranes and trucks which were needed on projects like constructing long distance pipelines, subway stations, expressways, airfields, industrial buildings or pumped storage power plants. He was in charge of up to 440 people, including mechanics and field technicians, machine operators, truck drivers, procurement, warehouses, and administration.

In the period of 22 years, he learned how his colleagues, project managers, utilized machines and equipment and what they needed to complete their projects on time and within the budget. It gave him a solid foundation to undertake a commitment to create the best after-sales organization in Poland for his new employer, Volvo CE.

The core of his service management team comprised of several highly motivated people who shared his idea of service excellence. Together, they built a very successful service organization. Within 10 years, we multiplied the number of employees ten times, up to almost 150 people in 2013. We generated average service and parts sales growth 22% yearly. His team established new standards on the demanding, after-sales market.

Recent Blogs

Quality of Communication Channel: Operator’s Manuals

Quality of Communication Channel – Specification Sheets

Quality of Communication Channel

Podcasts

Planning to Succeed or NOT?

Brad Stimmel retired in 2017 as President and CEO of Ascendum Machinery Inc., formerly ASC Construction Equipment Company, USA, Inc.  Ascendum Machinery Inc. is a member of the Ascendum Group headquartered in Lisbon, Portugal.  He has been in the construction and industrial equipment business for over 41 years serving at the dealership level the entire time.  He has held many deferent roles during these many years.

During first 33 years of his career, he held position in or managed Sales, Service, Parts, Rental, Remanufacturing Center, Used Equipment, Branches, Regional Management, and Division General Management.  The last 10 years at Ascendum Machinery he has been a Regional Vice President for one year and President & CEO for the remaining 9 years.

He has represented multiple major equipment brands including Caterpillar, Komatsu, Ingersoll Rand,  and Leeboy, before having the honor of joining Ascendum Machinery to represent the Volvo Construction Equipment brand.

Brad also has served as the President of the Volvo North American Dealer Advisory Council for nine years. This is a group of Dealer principles that advises Volvo Construction Equipment North America and Volvo Financial Service executives on all aspects of the Dealer / Manufacturer interactions and relationships in order to serve customers better and advance the brand in the North America.

He was a long standing member of the Executive Forum Group. This is a group that provides updates twice per year for the studies in Executive Management with the International Negotiation and Management Group (INM).  Brad completed the original 2 years course of studies with this group in 1999.

Brad has a degree in Engineering from North Carolina State University in 1974.  He has attended many other courses of study in management and sales subsequently.

Recent Blogs

Planning to Succeed or NOT?

Information Stagnation

Caroline Slee-Poulos is a fourth-generation educator and brings her deep love of lifelong learning to everything she does.

In addition to being the Curriculum Designer for Learning Without Scars, Caroline teaches English to students in middle and high school. She says that she gets to experience the best of both worlds: teaching students in the traditional classroom, and using technology to develop classes for students in the virtual classroom. Building success for students is the aspect of teaching that brings her the most joy.

A mom, a wife, and a writer, Caroline spends her free time writing fiction, non-fiction, and poetry. She enjoys getting outdoors for hiking, running, and swimming. A triathlete, Caroline is the most indefatigable member of the team at Learning Without Scars.

Recent Blogs

If You Don’t Know Where You’re Going

Learning Objectives and Why They Matter

Universal Design and the Classroom of Everywhere

Podcasts

Don Buttrey is the president of Sales Professional Training Inc., a company that offers in-depth skill development for sales professionals and sales support. He has trained thousands of salespeople over 25 years and clearly understands the selling environment of equipment dealers and manufacturers. His curriculum is comprehensive and proven! Don is also the author of “The SELL Process”, a foundational how-to book on effective sales interactions.

Recent Blogs

Role-Playing is Essential for Sales Professionals

Transformation: Becoming a Selling Organization 2

Transformation: Becoming a Selling Organization 1

Podcasts

Floyd Jerkins has over 35 years in business and is an accomplished senior executive in business development with more than twenty-five years of successful consulting and training experience across various industries. He’s well known for offering specialized services for business development.

Through lifelong learning and having a host of practical experience from a career of developing his own company’s and leading people, his background and passions serve his customers with personalization and excellence. He’s coached and worked intimately with hundreds of business owners and executives to help them achieve more success. Floyd has led large scale project development and execution on an international platform. Today, he’s providing executive coaching services.

Recent Blogs

Coaching Questions to Reach High Performance

Adult Learning & Dealership Development

Mets Kramer realized my true passion after 20 years of working with major brands from CAT to Terex, and managing major areas of the dealership……..helping dealers make sense of the information coming into their business. Information helps people make informed decisions, but it takes time to present it in meaningful ways and explain what to do with it. As a consultant and the founder of Vizybility CRM, I get to do just that: create a detailed view and understanding of information at a dealership level to drive action and maximize sales opportunities. In the years to come, I look forward to working with more of the excellent people in our industry, moving them toward a deeper understanding of how to utilize the data and information all around us to build successful dealerships.

Recent Blogs

The Digital Dealership – Where Are We Now?

The Digital Dealership, Your Audience: Operations, Part 3

The Digital Dealership, Your Audience: Strategic Segmentation Part 1

Podcasts

Don Shilling grew up in a construction family and worked for my Dad several summers during and after high school. Then while working on my degree at North Dakota State University I was hired by a construction equipment dealership. I started in their service department part time until I finished college. Then full-time service employment for a couple of years then transitioned into sales management. During the recession of the early 1980’s myself and three other managers started General Equipment & Supplies, Inc.

First as Sales Manager and eventually as President we grew our business from one location and 20 employees to 10 locations in four states and two Canadian Provinces and over 250 employees. Along the way we developed relationships with area Technical Colleges and created a College Tuition Reimbursement Program where today we Recruit a handful of new technicians annually into that program. Our company has also developed two Department of Labor Certified Apprenticeship Programs to fill hard to find skilled positions. I am currently semi-retired as Chairman of the Board.

Recent Blogs

A Positive Sense of Community

Virtual Reality as a Tool in Recruitment

What is your PEOPLE strategy? When should it begin?

Podcasts

Systems

Steve Day received a degree in Electrical Engineering and then served in the US Navy. He started with Komatsu America 1978. For the next twelve years Steve worked through various equipment sales positions before becoming the Vice President of Parts, Vice President of Service. During this period Steve sat on the board of a major distributor in the North east US as well as Hensley Industries. After twenty-five years Steve moved from the OEM side of the business to the Distribution side by joining Tractor and Equipment Company in 2003 as Vice President of Product Support.

Throughout his career Steve has learned the Industry from the ground up. This allowed him to have a very clear view of what was needed to support customers, employees and owners in their pursuit of excellence. Working at high levels in both the Manufacturing and the Distribution side of the business gave Steve some great learning opportunities and chances to develop insights.  Steve retired in January of 2020.  After spending 40 plus years in an industry we are very pleased to be able to share some of Steve’s insights with you and honored to consider Steve a friend.

Recent Blogs

Systems

Return It Now!

Embarrassed Not to Have Parts

Podcasts

The Relational Ladder

Ed Wallace, President, AchieveNEXT Human Capital, consults with and speaks for corporations and associations across the globe with a client list that is a Who’s Who of Fortune 500 companies. He is the author of Fares to FriendsCreating Relational Capital, Business Relationships That Last, and his most recent the #1 best seller, The Relationship Engine.  In addition, Ed is currently on the Executive Education faculty of Drexel’s LeBow College of Business and Villanova University’s Human Resources Master’s program.

Recent Blogs

The Relational Ladder

Using Time Purposefully

Max and the Little Extras

Ryan Condon

Ryan Condon is the Co-Founder and CEO of SATISFYD. He has grown from a first-time entrepreneur at 24 years-old, to a business leader with 20+ years of software and service experience. Ryan was an early innovator in Customer Experience (CX) Management and developed a SaaS platform in 2001 to enable clients to gather feedback, resolve customer issues, and drive customer-focused initiatives. The SATISFYD platform provides Customer and Employee experience at every level of an organization and has been used in over 70 countries and 32 different languages. Ryan, his wife Aimee and their family moved from Chicago to Austin in July of 2016 to escape the northern winters and enjoy the outdoors.

Recent Blogs

The Critical Importance of Measuring…

Chris Kohart has over 30 years of direct management experience in the heavy construction equipment distribution industry and more than a decade in the technology sector directly supporting equipment dealers globally. Chris is Principal of C.A. Kohart & Associates, a management and marketing consulting firm dedicated to equipment dealerships, private equity investment firms working within the industry, as well as OEM’s and industry solutions providers. He brings substantial knowledge in all aspects of dealer management, product support, sales, financial planning, cost control, operations, customer retention, and the technology that best fits their needs. Chris possesses a unique ability to translate conceptual models into specific processes and growth strategies, increasing operations excellence.

Recent Blogs

Go Live Success!

Everything Seems Obvious in Hindsight!