Frequently Asked Questions

How does Membership pricing Work?

An annual membership to Learning Without Scars is $100/store. We offer special member pricing for every learning program we offer. With the purchase of your membership, you receive a rebate on every assessment or class you purchase, for any employee within the store throughout the calendar year.

How does Learning On Demand pricing work?

Our Learning On Demand programs offer the student rich content on specific subjects. These are excellent to fill in gaps for employee development, or as a refresher course for experienced staff. Our library of more than eighty specific Learning On Demand classes is available for selection by individual employees or dealerships.

  • Regular Price: $165 each
  • Member Price: $115 each (after rebate)

How does Skills Assessment pricing work?

Our Skills Assessment are job function dependent. Each job function within Parts, Service, Product Support Selling and Product Support Marketing has a specifically designed assessment. Each assessment consists of multiple-choice questions. The assessments will determine the skills and knowledge category for each student/employee.

  • Regular Price: $165 each
  • Member Price: $115 each (after rebate)

What is an Learning on Demand?

Learning On Demand is a subject-specific class. There are four major content areas: Parts Management, Service Management, Product Support Marketing, and Product Support Selling. The Learning On Demand classes are a highly effective way to convey specific information in one aspect of your business, as either a refresher course for seasoned employees, part of an individualized employee development program or even an introductory program for newer hires.

How are the learning programs constructed?

Each learning program is made up of individual courses. Within each course, there are four components:

  • A Reading List
  • A pre-test to measure prior knowledge BEFORE taking the class
  • The class video itself, with embedded surveys, questions and assignments
  • A final test, with a minimum passing grade of 80%, to measure performance
  • A survey
  • A certificate
  • An opportunity to provide comments

Once all components are completed in a course, you will have a certificate available.

With each course, you will see the following 3 parts to the class when you have logged into your learning account.

LWS - How learning programs are constructed

How does the membership program work?

Learning Without Scars memberships can be purchased at any time. A membership can be for an individual learner, as often happens when training is self-directed by the employee, or a membership can be for an entire store or branch, as is the case when a membership is purchased by a manager or owner. The annual membership fee is $100 for each store location, and all employees within the store will receive rebates on every training program they purchase throughout the calendar year. These rebates will be $50 on all of our classes and assessments.

Our members also receive direct emails with any new program release and training updates, before anyone else.

How do I become a member?

There are two ways to become a member of Learning Without Scars. If you are registering multiple stores for memberships, you might prefer to be invoiced and send a check payment in. If this is the option you prefer, you may use any of the contact information on the website to request paper invoicing.

The direct purchase of a membership can be done through the Learning Without Scars website on our membership page, and the transaction can be completed with a credit card. Or, you can simply select the “Buy LEARNING WITHOUT SCARS Membership” button on any of the class pages.

Learning On Demand members SAVE $50 on all Learning Without Scars classes and assessments. For only $100 per store location, you can save big for a calendar year.


The Learning Without Scars website accepts all major credit cards. When you select a class you wish to purchase, you will be directed to a secure registration and check out. Simply fill in the information, and you will be on your way!

How do I enroll in a class?

On the Learning Without Scars website, just push the “Enroll Now” button on any of the class pages, and you will begin the registration process.

If you are enrolling multiple people at one time, feel free to contact us for traditional paper invoicing. We do accept check payments through the mail.

What happens after I enroll in a class?

Once you have enrolled in your class, you will receive a welcome email and your learning login information within 24 hours. You will be provided with your own unique user ID for our platform, and a simple password to be changed upon your first sign in. Don’t forget: your learning does not have to be a solo experience, just because it is online. Our learning platform has discussion forums enabled for our learners, as well as the ability to create Teams of learners.

What is a Team Leader?

Every student enrolled in a class or assessment on the Learning Without Scars platform will have an assigned leader. This will usually be your manager or direct supervisor. Your team leader will be able to see your progress through your assigned programs, and also receive a copy of your Certificate of Completion for your employee file.

How is your learning status tracked?

The Learning Without Scars online learning platform measures your prior knowledge before every course with a pre-test, and assesses your learning after the class with a final test as well. Throughout every stage of your progress, our Director of Marketing receives emailed progress reports in real time.
We also have the option of “gamification,” if learning teams want to compete with others within their own organization. With this option, learners will receive badges that show on their Learning Without Scars learner profile when it is accessed by managers and supervisors. In order to successfully complete a class, you must pass the final test with at least 80%.

How do I get my certificate?

When you have completed your program, your Certificate of Completion will be available on your achievements tab.

LWS - Achievements tab screenshot for certificates

Once you have selected the achievements tab, you will see a bright blue button to download your certificate, next to the name of the course you have completed.

LWS - Download your certificate screenshot

You can download, print, and hang your certificate on your office wall.

How do I order Learning Without Scars merchandise?

We offer shirts and hats with our company logo, Socrates the Owl. If you are interested in purchasing merchandise, please contact Caroline at for all pertinent information. We recommend using these as prizes for your employees as they finish their programs.

Mailing Address:
Learning Without Scars LLC
P.O. Box 240370
Honolulu, HI 96824

+1 760-333-2232
+1 808-940-2520