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The Technician Shortage Guest writer Jim Dettore addresses a major concern amidst labor shortfalls: the technician shortage. The construction equipment industry is facing a long-term significant challenge: a shortage of experienced service technicians. The demand for skilled technicians has grown exponentially in recent years as construction equipment becomes more advanced, complex, and specialized. Unfortunately, finding […]
Coaches Corner v.04.06.2023 In Coaches Corner v.04.06.2023, guest writer and Coach Floyd Jerkins writes this week on the topic of Behavioral Sales Metrics for Coaching Equipment Industry Sales Teams. Every dealership organization is at a different place in time with the diagnosis of their sales teams and processes. The size of complex and level of […]
Leadership This week, our guest writer Christopher Kiely writes about the ways in which Leadership can become more effective when it comes to people. $366 billion dollars. If you spent $366 billion dollars on training only to obtain negligible to non-existent results you might start thinking you were wasting money, or at least most people […]
College of Western Idaho Press Release College of Western Idaho Press Release: College of Western Idaho Is Now a Center of Excellence for Online Delivery of Learning Without Scars’ Online Dealer Management Programs. HONOLULU, March 21, 2023 – Learning Without Scars (LWS) is pleased to announce the establishment of its first Center of Excellence (COE) […]
Brand Identity = Measurable Customer Behaviors Today’s blog post, “Brand Identity = Measurable Customer Behaviors,” is brought to you from a new contributor. Roy Lapa is an experienced marketing professional with 25+ years of experience in B2B and B2B2C heavy industries in various functions such as sales, customer service, remanufacturing, industrial automation, product support, marketing, […]
Belonging is good for business and benefits the bottom line! Guest writer Sonya Law brings back our human resources perspective with “Belonging is good for business and benefits the bottom line!” According to Harvard Business Review: “If workers feel like they belong, companies reap substantial bottom-line benefits.” The bottom-line benefits are: High Sense of Belonging […]
Coaches Corner v.02.23.2023 Guest writer and Coach Floyd Jerkins addresses behavioral sales metrics for coaching equipment industry sales teams for Coaches Corner v.02.23.2023. Every dealership organization is at a different place in time with the diagnosis of their sales teams and processes. The size of complex and level of operational sophistication are factors. Many times, […]
Friday Filosophy v.02.10.2023 In Friday Filosophy v.02.10.2023, Ron Slee shares quotes and thoughts for your consideration from the French poet Charles Baudelaire. Charles Pierre Baudelaire: (9 April 1821 – 31 August 1867) was a French poet who also produced notable work as an essayist, art critic and translator. His poems exhibit mastery in the handling of rhyme and rhythm, contain […]
Is Your Entry-Level Tech Training Plan Firing on All Cylinders? Guest writer Bill Pyles writes this week on the topic of on-boarding and making sure your techs are ready for what they are asked to do in, “Is Your Entry-Level Tech Training Plan Firing on All Cylinders?” I’ve written blogs in the past addressing and […]
Quiet Quitting – the Great Resignation Tonight, guest writer Christopher Kiely tackles the conversation we have all heard lately: “Quiet Quitting – the Great Resignation.” We have likely all seen the headlines mentioning “Quiet Quitting” and “The Great Resignation”. These sorts of headlines have become quite common post-pandemic. I usually try to pay as little […]