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Likes and Dislikes
Likes and Dislikes Founder and Managing Member Ron Slee talks about the significance of like and dislikes when highlighting the ways we listen to our customers. We Listen to our Customers. We are all in the customer service business. Everyone that I know and have worked with is in a constant state of asking for […]
Introducing Our Colleague Alex Kraft
Introducing our Colleague Alex Kraft Our new guest writer Alex Kraft Started as an equipment salesperson for Flagler Construction Equipment (Volvo heavy dealer in Florida) in 2004. He worked in various positions at Flagler, ultimately serving as Chief Operating Officer from 2017 to early 2020 when Flagler was sold to Alta Equipment Company. Alex started Heave in July 2020. […]
Go Live Success!
Go Live Success! Tonight, guest writer Christ Kohart shares the ins and outs of how to succeed at ERP in Go Live Success. How to Succeed at ERP despite what you’ve read! Time to upgrade your dealer business system (ERP)? In a continuing series, this question was recently asked of you. If you answered ‘Yes’ […]
The 5th Element
The 5th Element Our guest blog post, The 5th Element, has been written by a new guest to our website: Patrick Fisher. Over the past two decades Patrick Fisher has been primarily focused on distribution development of large complex agriculture and construction equipment dealerships. Patrick was the Vice President, from March 2013 – October […]
The Digital Dealership, Your Audience: Operations, Part 3
The Digital Dealership, Your Audience: Operations, Part 3 Guest writer Mets Kramer continues to explore all aspects of your audience in the digital dealership with Operations. This is Part 3 of his series. In the last blogs about The Digital Dealership, we looked at the concept of your “audience”, and how an information driven dealership […]
Everything Seems Obvious in Hindsight!
Everything Seems Obvious in Hindsight! Chris Kohart has over 30 years of direct management experience in the heavy construction equipment distribution industry and more than a decade in the technology sector directly supporting equipment dealers globally. Chris is Principal of C.A. Kohart & Associates, a management and marketing consulting firm dedicated to equipment dealerships, private […]
The Hidden Revolution in the Equipment Industry
The Hidden Revolution in the Equipment Industry With 20+ years of business system design and business intelligence experience, Dale Hanna founded Foresight Intelligence in 2009 to help leading equipment dealers achieve operational excellence and a sustainable competitive advantage through effective use of real time KPI’s throughout the organization. Recently, Dale has added telematics to his passion […]
From Paper to Glass
From Paper to Glass In a recent Podcast with Alex Schuessler, we were talking about technology and the changes that have taken place in the marketplace within our Industry. I have long used the example of the Steam Engine being replaced by the Electric Engine of how we resist changes. Yes, the tool was changed […]