Flat Rating/Standard Jobs – WS6
Customers want to know how much the repair work will cost before they approve the job you will perform. We have to provide this important information. In order to do this we must manage our repairs with job codes. We must determine standard jobs and then track them everything time we perform them. Then we can develop a “standard time” which is different than average time. Learn the secrets of flat rating in this very detailed webinar.
The job code structure is where this starts. The manufacturers provide a job code for use with warranty jobs. It is the same logic that dealers must use to manage the repair and maintenance jobs. The code needs to be easy to understand and search out in a file or on a system. Once we have the job codes then the inspections and job structures need to follow the same logic. How to develop the job codes and then utilize them to develop and manage history is a critical element of this webinar.
The determination of the standard time is also misunderstood by most. It is NOT about the average time to perform the job. Learn the perils of assuming all the risk on jobs and how to provide for those risks with standard times. This webinar will be of value to anyone in management who wants to move away from a job shop structure.
Until you satisfy your customer needs you will constantly be explaining things. They want to know the price before they approve the work. They want to know when it will be ready for them to pick up. You cannot answer either question accurately unless you operate with standards jobs and flat rates. Don’t miss this comprehensive review of these two critical elements for service management.
The time is now.