Goals – Passion – Struggles
Recently, I had the pleasure of meeting a gentleman by the name of Ed Wallace. He is he author of many books as well as being on the faculty of Drexel’s LeBow College of Business and Villanova University’s Human Resources Master’s Program.
In his book “Business Relationships That Last” he talks about five steps to transform contacts into high-performing relationships. It is a great read.
In it he talks about GPS. No, not the type in your car or on your telephone, GPS in your relationships with people. He is telling us that if you are perceived by people, your customers, your co-workers, your family and friends, to be interested in and helping them deal with their goals and passions and struggles you are on the way to building a strong relationship with them. There is a problem with this though isn’t there? People generally will not share their goals, passions and struggles. They have to have developed trust with you first.
You develop trust in how you communicate with them and how you are as a person. Do you care about them? Do you listen to them when they are talking? No, I mean LISTEN to them not just hearing them. It is about who you are as a person. Are you capable in what you do, your competence? Are you credible? Do you know what it is that you are talking about and are you believable? These are very simple attributes that I am sure each of you have in a large quantity.
Read the book, have a fresh look then at how you operate. It will be worth your while. You will be building better relationships every day. You will be more conscious of how you are being with others. That is a terrific beginning, isn’t it?
The Time is Now.