Socrates Says

Facts are awfully stubborn things

This is a most interesting time, isn’t it? I listened to Jimmy Rogers on CNBC the other night. He was pointing out there is an election this year in the United States, there is one in France. Germany has an election next year. In fact there are 40 governments that will face elections this year. […]

You CAN make a difference

A number of years ago, 2005 to be precise, Ken Blanchard and Barbara Glanz published a short book called “Johnny the Bagger.” It is based on a story than Ms. Glanz used in her talks. Her signature, for her customer service talks, was a room surrounded on all sides by colorful posters. She told stories about […]

Shamelesss Promotion Part 2

IT’S NEVER TOO LATE TOO LEARN! We will be conducting 2 classroom seminars you won’t want to miss in Dallas: Parts Management – Unit I What it Looks Like When it is Right March 19th and 20th, 2012 Service Management – Unit I What it Looks Like When it is Right March 21st and 22nd, […]

Shameless Promotion Part 1

IT’S NOT TOO LATE TO GET ABOARD! We will be presenting 4 webinar topics you won’t want to miss next week: Service Management Inspections March 5, 2012; 11:00 a.m. to 12:00 noon CDT Work Order Process March 5, 2012; 2:00 p.m. to 3:00 p.m. CDT Labor Rates March 6, 2012; 11:00 a.m. to 12:00 noon […]

Tablets, PDA’s and Laptops

Over the years we have collected labor to apply to work orders in a myriad of manners. We started from an attendance time card which the mechanics completed at the end of the day telling us what times they worked on which jobs. Then we moved to individual job time cards while still retaining an […]

The Most Important Part

The first article I wrote for an Industry publication I called “The Only Part That Matters.” This is of course the part that you don’t have available. I was referencing the fact that too often we are driven by metrics. Off the shelf availability has to be more than 90% of some such number. That […]