Socrates Says

Parts Basic Inventory Control Webinar

Don’t miss the October 15th, 2013 webinar. It starts at 12:00 Pm Pacific time. Have we completed the transformation of the inventory from being managed by people to being controlled by systems? This webinar will reintroduce the fundamentals of Inventory Control so that everyone can understand why we have the parts we have and don’t […]

Parts TeleSelling Webinar

Don’t miss the October 15th, 2013 webinar. It starts at 9:00 AM Pacific. A new reality is approaching, by now everyone has been affected by “telemarketing”. Customers and consumers are starting to resist it. That is clear from the laws that are being presented and passed.  Customers want service, they want customer service calls.  As […]

October Parts Webinars

We have four webinars offered in October. October 15th Tele-Selling and Basic Inventory Control October 16th Warehousing and Pricing You can check out the content and register directly on our website at www.rjslee.com under the learning tab. The time is now.

Training Tidbit #1

Training has long been a problem for many dealerships. The employees should come to the job trained and ready to work The employees should continue their schooling on their own time Why should I train people they just leave me and go work for the competition On the other hand I don’t want to have […]

Marketing Missiles v1.9

Marketing is a broad topic covering a lot of different sins.  It is mass mailings, it is seasonal cards, it is monthly or bimonthly newsletters, or quarterly specials. It is promotional materials and handouts. It is sales catalogues. It is also CRM (customer relationship management) systems and sophisticated information reporting. It is a bunch of […]

Service Statement v1.8

The comparison in the last service blog to the doctor is a clear statement on how I view the responsibilities of a service department. We are here to keep the machine operating as it was designed. To reduce the owning and operating costs for the machine owner To protect the residual value of the machine […]