It appears the markets watched… reacted…. adjusted…. and now have studied. The results continue to erode. Greece seems to be ready to leave the Eurozone and French Socialists will be disappointed when Hollande bows to the inevitable and restores austerity with a different perfume. Bernanke is on record now telling Congress to pay attention to the […]
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We are considering bringing back the Product Support Selling Programs in 2013. Does anyone in the United States or Canada have an interest in these programs?
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The service department is a much misunderstood group of highly skilled prefessionals. One of these days they will get the appreication they deserve but in the meantime we need to continue to raise the bar on their performance and image. One of the methods we could use would be to track quality. each week that […]
So let’s start the week properly. For your parts business. Each and every customer phone call or customer counter visit we should be asking two questions. Every time. What is the machine model and serial number for this parts order? Who is doing the work for you? With the model and serial number we can […]
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Merkel’s party lost a significant portion of their vote. Their junior partner did better than expected but not enough to secure a coalition majority. The real test will be on the 13th. The time is now.
Well the early returns indicate that both parties that led the country back from the brink with austerity and international bailouts are being punished and that there will be no clear winner in the election today. This will cause further turmoil. Isn’t that what is needed now? Not. We are witnessing a “New Reality” which […]
On Further Consideration – Europe.
/in Uncategorized/by learningwithoutscarsIt appears the markets watched… reacted…. adjusted…. and now have studied. The results continue to erode. Greece seems to be ready to leave the Eurozone and French Socialists will be disappointed when Hollande bows to the inevitable and restores austerity with a different perfume. Bernanke is on record now telling Congress to pay attention to the […]
Product Support Selling
/in Consulting Services, Product Support Selling/by learningwithoutscarsWe are considering bringing back the Product Support Selling Programs in 2013. Does anyone in the United States or Canada have an interest in these programs?
Service Strategies
/in Consulting Services, Service/by learningwithoutscarsThe service department is a much misunderstood group of highly skilled prefessionals. One of these days they will get the appreication they deserve but in the meantime we need to continue to raise the bar on their performance and image. One of the methods we could use would be to track quality. each week that […]
Proactive Parts Programs
/in Consulting Services, Parts, Uncategorized/by learningwithoutscarsSo let’s start the week properly. For your parts business. Each and every customer phone call or customer counter visit we should be asking two questions. Every time. What is the machine model and serial number for this parts order? Who is doing the work for you? With the model and serial number we can […]
Germany Step 1
/in Uncategorized/by learningwithoutscarsMerkel’s party lost a significant portion of their vote. Their junior partner did better than expected but not enough to secure a coalition majority. The real test will be on the 13th. The time is now.
A Greek Tragedy
/in Uncategorized/by learningwithoutscarsWell the early returns indicate that both parties that led the country back from the brink with austerity and international bailouts are being punished and that there will be no clear winner in the election today. This will cause further turmoil. Isn’t that what is needed now? Not. We are witnessing a “New Reality” which […]