Don’t miss this opportunity to learn about some of the latest and greatest practices in the Parts Business. Register now for this webinar. It takes place at 9:00 AM Pacific
Best Practices – WP7
With standards of performance we dealt with what it looks like when it is right. With Best Practices we aim for performance excellence. What is it that the most successful dealers are doing to achieve excellence? This is discussed in detail in this webinar to allow dealers to see optional approaches to processes and systems. From using the telephone as a sales tool to inventory turnover; from customer retention to sales/employee everything is discussed.
We cover all aspects of the processes required in a parts business; from dealer business systems to telephone systems to warehousing storage systems. People and system productivity and effectiveness are critical in any business today but this is especially true within the equipment business where the gross margin on the prime products continue to erode. There are many aspects within a parts business that must be covered that can make a significant difference in either cost or market positioning and competitive.
Process manuals, electronic or paper, and procedures as well as training methods to employ become critical to the consistent delivery of excellent customer service. How to measure your success in the area of customer satisfaction as well as all operational processes becomes part of this webinar. Anyone interested in achieving the best possible level of performance within the parts business will gain insight from this webinar.